Outbound Dispatcher

Responsibilities

• Maintain high-quality standards and always deliver excellent customer service.
• Respond efficiently to customer and network requests related to export operations, providing cost-effective solutions while ensuring operational and service deadlines are met.
• Ensure strict compliance with all standard operating procedures and internal policies.
• Ensure the department adheres to all internal and external processes related to customs and associated documentation.
• Translate and analyse customer requirements to deliver effective operational solutions and maintain high service standards.
• Manage suppliers proactively to minimise costs and optimise service quality.
• Identify opportunities to maximise profit without compromising operational quality or customer satisfaction.
• Collaborate effectively with other departments across Rochdale, the UK, and other network branches to maintain strong working relationships.
• Manage domestic trailer operations, including auditing late departures, maintaining vehicle departure schedules, and achieving load yield targets.
• Monitor and maintain network quality targets to ensure operational excellence.
• Maintain domestic gross profit margins (CM3) across operational cost centres.
• Ensure accurate and timely reporting for PQC metrics, including transit times, flow rates, and delivery performance, highlighting and addressing any issues such as damaged deliveries.

The ideal candidate will have

• An understanding of European routes, regions, and operations to support efficient export logistics. (Desirable)
• Ability to understand business profitability and implement strategies to maximise profit while maintaining high-quality standards in the export sector.
• Comfortable managing multiple tasks and meeting tight deadlines without compromising accuracy or service.
• Able to remain calm under pressure, prioritise workload effectively, and maximise personal efficiency.
• Strong commitment to providing an exceptional customer experience.
• Able to convey information clearly and professionally, both verbally and in writing.
• Proactive in identifying issues, analysing situations, and implementing effective solutions.
• Demonstrated understanding of European road freight operations with a proven track record of success.
• Ensures tasks are completed meticulously and accurately.
• Organised and capable of handling a large volume of customer requests efficiently.
• Able to work independently, take responsibility, and deliver high-quality service to customers.
• Confident using standard software and capable of quickly learning new systems or tools as required.