Outbound Administrator

Responsibilities

• Maintain high-quality standards and always deliver exceptional customer service.
• Efficiently respond to customer and network requests for domestic operations, providing cost-effective solutions while ensuring operational and service deadlines are met.
• Ensure strict adherence to standard operating procedures (SOPs) across all processes.
• Ensure full compliance with internal and external customs regulations and paperwork requirements.
• Translate, analyse, and deliver customer requirements through effective operational and service management.
• Effectively manage suppliers to minimise costs without compromising service quality.
• Maximise profit opportunities while maintaining high standards of quality.
• Liaise with departments in Rochdale, across the UK, and within the wider network to maintain strong working relationships and ensure smooth operations.
• Oversee domestic trailer management, including auditing late departures.
• Maintain domestic vehicle departure times, monitor load yield targets, and ensure network quality objectives are met.
• Ensure domestic gross profit margins (CM3) are maintained on all operational cost centres.
• Deliver accurate and timely PQC (Performance Quality Control) reports, including transit times, flow rates, and damage reports for deliveries.

The ideal candidate will have

• At least 2 years of experience in European Road Operations (desirable).
• Strong geographical knowledge of Europe (desirable).
• Commercial acumen, with the ability to maximise profit while maintaining quality in the export business.
• The ability to work efficiently under pressure and meet tight deadlines.
• A calm and organised approach, with the ability to manage workload and maximise personal productivity.
• A strong customer focus and commitment to delivering excellent service.
• Exceptional communication and presentation skills.
• Problem-solving capabilities and strong analytical skills.
• A thorough understanding of European Road Operations with a proven track record (desirable).
• Impeccable attention to detail and a high level of accuracy.
• Organisational skills to manage a high volume of customer requests efficiently.
• The ability to work independently, take ownership, and deliver a high-quality service to customers.
• Excellent IT skills, including proficiency in relevant software and systems.
• Experience working in a fast-paced, dynamic environment.
• A proven track record in customer account management (desirable).
• Experience in delivering against key performance indicators (KPIs) for quality and service (desirable)
• Previous experience in driver and transport supplier management (desirable).