Domestic Outbound Dispatcher
Job ID: 5965 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding
Role: Domestic Outbound Dispatcher
Contract: Permanent
Hours: Monday - Friday 1500-2400
Location: Northampton, NN4
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
To support the branch in operating an effective Domestic outbound operation in response to customer requests and network standards in a cost effective and efficient manner. To maximise profit whilst not compromising quality and service by providing effective solutions to FTL, LTL and groupage requirements.
Responsibilites
- Ensure shipment administration meets internal, external, and Dachser compliance requirements.
- Support domestic outbound freight planning for groupage and LTL/FTL across all shifts.
- Coordinate loading to meet customer requirements and departmental KPIs.
- Monitor outbound operations using Dachser tools such as Domino, the Outbound Planning Tool, and the Charter Tool.
- Meet all designated departmental KPIs.
- Manage cost accruals and process purchase invoices.
- Process long‑distance collection orders accurately and on time.
- Communicate effectively with departments in Northampton, across the UK, and within the Dachser network.
- Manage suppliers to control costs and maintain consistent service.
- Follow standard operating procedures and maintain company quality standards.
- Maximise profit opportunities without reducing service quality.
- Respond to customer requests for charter and groupage services with efficient, cost‑effective solutions.
- Maintain an up‑to‑date supplier database with cost‑effective options.
- Ensure all reporting procedures and paperwork are accurate and handled efficiently.
- Administer vehicle despatch and prepare required documents, including CMRs, loading lists, hazardous paperwork, and customs documents.
The Ideal Candidate Will Have
- Knowledge of Transport Legislation (desirable)
- Good geographical knowledge
- Excellent IT skills
- Ability to remain calm under pressure and to organise workload to maximise personal efficiency
- Ability to solve problems and good analytical skills
- Resilience to working in pressurised environment
- Flexibility
- High level of accuracy and attention to detail
- Ability to work on own initiative and to take responsibility and ownership to deliver quality service to the customer
- Experience of working in a fast paced and dynamic environment
- Able to multitask
Benefits That Support You
At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.