Customer Service Administrator - Inbound
Job ID: 5247 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
Role: Customer Service Administrator – Inbound
Contract: Permanent
Hours: Monday – Friday 0830-1730
Location: Northampton
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost-effective and efficient manner. Maximising profit whilst promoting quality and service.
Responsibilities
- Administration of Import, Export and UK shipments using the Dachser IT systems.
- Maintain quality standards and excellent customer service
- To produce identified Key Performance Indicators for the Outbound customer service activity
- To liaise with other departments in Northampton and the UK as well as other branches in the network, ensuring good working relations
- To produce and administer quality and production control reports
- Facilitating final checks of customs shipments on internal customs systems
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
- To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
- To record accurately all actions taken so that they can be reviewed and analysed
- Providing supporting documentation to clients on request
The Ideal Candidate will Have
- Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
- A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
- Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
- Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.