Charter Operator

Responsibilities

• Respond promptly and efficiently to customer requests for charter services, delivering cost-effective and operationally efficient transport solutions.
• Ensure compliance with standard operating procedures (SOPs), maintaining high quality standards and excellent customer service at all times.
• Develop and maintain a comprehensive charter supplier database, ensuring access to a wide range of reliable and cost-effective service providers.
• Build and manage strong supplier relationships to control costs, maximise service performance, and support long-term sustainability.
• Ensure all reporting requirements are completed accurately and on time, with charter documentation processed efficiently and maintained to a high standard.
• Identify opportunities to maximise profitability while maintaining service quality and meeting customer expectations.
• Carry out accurate administrative tasks, including updating shipment statuses, obtaining and filing Proofs of Delivery (PODs), processing invoices, and preparing customer quotations.
• Monitor customer compliance with export documentation requirements to support smooth and error-free customs clearance.
• Provide guidance and assistance on customs documentation requirements, helping to resolve customs-related issues and minimise delays to export shipments.
• Complete Brexit-related administrative activities, including entering information into Government Gateway systems and updating customs data on processed shipments.
• Communicate effectively with internal departments including Export Customer Service, Warehouse, Transport, Customs, and Sales teams, as well as colleagues across UK and European branch networks.
• Support the efficient movement of freight by coordinating with internal and external stakeholders to ensure customer requirements are met and service levels maintained.

The Ideal Candidate Will Have

• Excellent verbal and written communication skills.
• Strong planning, organisation, and time management abilities.
• A proactive approach with strong problem-solving skills.
• High attention to detail and accuracy.
• Good IT skills, including Microsoft Office applications.
• A customer-focused mindset with a commitment to excellent service.
• The ability to adapt and work effectively in a fast-paced environment.
• A confident, professional, and approachable manner.
• Atleast 5 years' experience in a European Charter role, ideally within a large logistics organisation.
• Good knowledge of European geography and transport networks.
• Strong commercial awareness and an understanding of profitability within the charter market.
• The ability to work under pressure and meet deadlines.
• Strong analytical skills and sound decision-making ability.
• A good understanding of the European charter sector and its operational requirements.