Charter Operations Coordinator
Job ID: 7020 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding
Role: Charter Operations Coordinator
Contract: Permanent
Hours: Monday – Friday 0900-1800
Location: Belfast
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
The Charter & Operations Coordinator is responsible for managing European road freight movements from quotation through to delivery and invoicing, ensuring excellent customer service, operational efficiency, and profitability. The role focuses on building strong relationships with carriers and partners, coordinating export capacity, supporting network quotations, and maintaining smooth day-to-day operations across the UK and European network.
Key Responsibilities
- Manage the full charter shipment process from quotation and booking through to delivery and invoicing.
- Source cost-effective transport solutions while maintaining service quality and profitability.
- Negotiate competitive rates with subcontractors and carriers.
- Monitor shipments, provide customer updates, and resolve operational issues.
- Build and maintain strong relationships with subcontractors, hauliers, and transport providers.
- Develop the supplier network to increase capacity and flexibility across European operations.
- Plan and coordinate export trailer departures to UK, Irish, and European destinations.
- Maximise trailer utilisation and ensure efficient use of available capacity.
- Work closely with UK and European branches to ensure smooth operations.
- Maintain accurate shipment records, operational data, and reporting.
- Investigate delays and service failures, implementing corrective actions where required.
- Produce reports to monitor operational performance and profitability.
- Support spot quotations for DACHSER network shipments.
- Assist with customer queries, shipment tracking, and issue resolution.
- Deliver excellent customer service through professional and proactive communication.
- Identify opportunities to improve operational efficiency and performance.
- Ensure compliance with company policies, procedures, and operational standards.Support the growth of European export operations through effective planning and supplier management.
The Ideal Candidate Will Have
- Strong knowledge and understanding of European road freight operations.
- Experience in transport planning, freight forwarding, chartering or logistics operations.
- Strong commercial awareness with the ability to negotiate competitive transport rates.
- Excellent communication and relationship-building skills.
- Ability to manage multiple shipments and priorities in a fast-paced operational environment.
- Strong organisational and administrative skills with excellent attention to detail.
- Ability to analyse operational data and identify areas for improvement.
- Strong problem-solving and decision-making abilities.
- Customer-focused approach with a commitment to delivering high service standards.
- Ability to build effective relationships with both internal stakeholders and external transport partners.
- Strong IT and data management skills, with the ability to maintain accurate operational records and reports
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.