Customer Service Administrator
Job ID: 4529 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
Hours: M/F 0830-1730
Location: Dartford
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.
Tasks
- Administration of Import, Export and UK shipments using the Dachser IT systems.
- Maintain quality standards and excellent customer service
- To produce identified Key Performance Indicators for the Outbound customer service activity
- To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
- To produce and administer quality and production control reports
- Facilitating final checks of customs shipments on internal customs systems
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
- To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
- To record accurately all actions taken so that they can be reviewed and analysed
- Providing supporting documentation to clients on request
Qualifications
- Proven track record in delivering excellent customer service, with strong communication skills, a proactive attitude, and the ability to resolve queries efficiently while maintaining positive relationships with customers and colleagues.
- Basic knowledge of customs processes and regulations (desirable), including an understanding of import/export procedures and relevant documentation requirements. Eager to build on this foundation to ensure compliance and support efficient logistics operations.
- Highly organised with strong time management skills, capable of handling multiple tasks, prioritising effectively, and maintaining accuracy and attention to detail in a busy working environment.
- IT literate, with confident use of Microsoft Office applications (including Excel, Word, and Outlook) and the ability to quickly learn and adapt to new software systems and digital tools.
Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing
Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more
Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief
Health – we offer free eye-tests and money off vouchers
Life Assurance - Death In Service benefit
Georgia Langley
Dartford, Dartford Logistics Centre, DACHSER Ltd.
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.