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Professional Specialist Dispatch Administration

Job ID: 5641 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Disposition
 
Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.

 

Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.

 

Tasks

  • Coordinate and schedule dispatch activities for field staff, drivers, or service teams

  • Monitor real-time operations and adjust schedules to handle delays, emergencies, or priority changes

  • Maintain accurate records of dispatch logs, service orders, and operational reports

  • Provide updates on job status, delays, or changes

  • Handle escalations and resolve issues quickly and professionally

  • Use dispatch management systems, ERP tools, or CRM platforms

  • Respond to inquiries from clients or partners

Qualifications and Experience

  • Diploma or degree in Business Administration, Logistics, Operations Management, or a related field

  • Strong proficiency in office software (Excel, Word, Outlook)

  • Familiarity with dispatch or scheduling software (e.g., SAP, Fleet Management tools)

  • Excellent written and verbal communication skills

  • Ability to multitask and prioritize in a fast-paced environment

  • 2–5 years in dispatching, logistics coordination, operations support, or administrative roles

  • Experience in industries like transportation, utilities, emergency services, field service operations, or supply chain

  • Proven track record of managing schedules, coordinating teams, or handling high-volume communication

  • Experience working with KPIs, service-level agreements, or operational performance metrics

Benefits

 

  • Modern working environment with flexible working hours to support your work-life balance
  • Provident Fund contributions made by both employee and employer
  • A sustainably growing, family-owned business with diverse tasks in one of the industries of the future
  • Comprehensive onboarding program and long-term career planning through the DACHSER Academy
  • An Employee Assistance Program (EAP) to support your mental well-being and personal resilience

 

Charmain Van Schalkwyk
HR Manager   
Cape Town, Cape Town Office, Air & Sea Logistics, DACHSER South Africa (Pty) Ltd.

 

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.

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